Here you will find the questions that we are most frequently asked by our customers.  If you can’t find the answer to your question below then please contact us via email:  info@babyshop.co.uk.  We will endeavour to answer all queries within 24 hours.

Ordering and Delivery Frequently Asked Questions

How do I place an order?

We operate a secure online ordering system 24 hours a day, 7 days a week enabling you to place your order online at any time. To order an item shown on this website, enter the quantity you require and click “Add to Cart”. When you have finished shopping, click on “Checkout’’.

Unfortunately we are unable to take orders over the telephone.  If you would rather pay by Cheque or BACS payment then please email: info@babyshop.co.uk and we can process your order manually for you and give you payment details.

How long will delivery take?

Most in stock items take between 1 and 3 working days to dispatch.  During busier periods please allow up to 7 working days for orders to be dispatched.

Please allow up to 28 days for delivery of personalised items.

What does 'Awaiting Fulfillment' Mean?

When buying wedding products from Baby Shop your order goes through 2 stages.  At each stage of the process you will be kept up to date by email.

Awaiting Fulfillment:  Waiting to be picked and packed.
Shipped:  Your order has left by the delivery method you have selected during checkout. A tracking number can be provided upon request.


My order is urgent can I have it fast tracked?

If you require an item urgently and require a next day delivery then please contact us via email: info@babyshop.co.uk and we will endeavour help you where possible.  We will always do our utmost to help you.

Do you deliver overseas?

All postage charges quoted on the site are based on UK mainland only.  We can deliver to overseas but we would need to quote on an individual order basis.  Please email: info@babsyhop.co.uk for delivery information. 

Have you got a shop we can visit?

Baby Shop is an online baby shop only.  However, if there are some products that you would like to view before purchasing then please contact us to arrange a visit to our warehouse near Braintree, Essex.  Visits have to be made by appointment only.

Do you provide a gift wrapping service?

If you would like your products gift-wrapped then please email info@babyshop.co.uk.  We can talk you through the options available.  Our gift-wrapping service is charged at £3.95 and this includes; gift wrap, a tag with your own personal message and a bow.  When requested we can also make sure no invoice/pricing information is included with your order.

Out of Stock Items

If you see an item marked as out of stock on our website and you would like to order it then we can put your order through as a pre-order and send you an invoice when the item is back in stock.  Please email: info@babyshop.co.uk for further details.


Still have questions?