Please email info@babyshop.co.uk before returning any item(s) to us.

Your Right To Cancel

You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery.  Unfortunately, this right does not extend to personalised items or products specifically made to order or if you have made a spelling mistake on your personalised products or whereby the product is personalised in any form.

Returns Policy

Please email info@babyshop.co.uk before returning any item(s) to us.

If you wish to return part or the whole order we must be notified within 7 days of receipt.  We will issue a full refund including postage and packaging, or an exchange.

After 7 days from the date of delivery we will refund the cost of the order minus the postage and packaging charge paid. Unfortunately, these right do not extend to personalised items or products specifically made to order or if you have made a spelling mistake on your personalised products.

If an item received is incorrect, faulty, damaged or in circumstances where personalisation is incorrect due to our error, or an error made by any of our specialists, we shall of course be happy to provide you with a full refund (including cost of delivery) or offer to replace the item at no cost to you. We may require you to return the original item, in which case we will also refund the return postage cost.

For your own protection, we recommend that you send the package back using a delivery service that provides a tracking number such as 1st Class Royal Mail Recorded post.

Any item which is being returned must arrive back with us in perfect/saleable condition.